What if I need to change my order?

We process orders quickly, but we'll do our best to accommodate any changes to your order. Please send an email to stock@dogree.com and put 'URGENT CHANGE ORDER' in the email subject line. While we can't guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!

When will I get my order?

We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only. Orders received before 1 PM PST are processed the same day. Orders placed after 1 PM PST are processed on the following business day. A shipping confirmation email with tracking details will be sent to you on the day your order is shipped. Please allow 5-8 business days for transit after receiving your shipment notification.

What's the status of my order?

Please send an email to stock@dogree.com, and we'd be glad to check on the order for you.

What shipping method do you use?

We ship all orders via Canpar.

Will I receive a tracking number when my order ships?

Yes! You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at stock@dogree.com. We will get your tracking information and send it over as soon as possible!

Do you ship internationally?

Still have questions about ordering and shipping?

Feel free to email us at anytime at stock@dogree.com for individual consumer orders or wholesale orders. We are here to help!